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Unpaid invoices

General information

You will find the item "Open items" via the quick start bar under the item "Order management".

The open item amount for each invoice is displayed as the balance in the upper right area.

Open item list

You can call the customer using the name or one of the other customer fields. In addition, you can search for the invoice data in the right-hand area. All items found for search entry are listed in the middle area.

If payments exist for an invoice, these are displayed in the lower area under Payment.

Print open item list

You can display an open item list using the print menu. The list can first be previewed on the monitor in the print box.

Open item list

Entering Payments

You can call up the invoice, that is, the open item for a customer, using the name or one of the other customer fields. In addition, you can search for the invoice data in the right-hand area. All open items found for search entry are displayed in the middle area.

Payments that already exist for the invoice are displayed in the lower area.

Enter payment

You can use the ENTER key to enter an incoming payment for the displayed invoice. The open amount is proposed directly as the payment amount. You can change the statement, date and account individually for the customer.

Use the ESC key to exit this mode without changing the open item.

Payments with cash discount

If the customer pays with cash discount, you first post the incoming payment with the specifications for the bank statement. You then post a second incoming payment for the same invoice. The cash discount amount is already proposed because it is the remaining amount. Enter"Cash discount" as the comment.


Overwrite the proposed amount with the actual amount and enter a corresponding reason in the "Remark" field.

Decedent's estate

If the customer only pays a part and the rest is waived, for example because the goods were damaged or not delivered as requested, etc., you must always credit the customer for the amount.

You then clear the open amount as your own payment and enter"Clearing without payment transactions via credit memo xxxx" in the comments field, for example. The credit memo must also be cleared with a"negative" payment. In the payment receipt of the credit memo, enter a remark of the type "Payment without payment transactions with invoice xxxx"
Only now is the process correctly completed.

View incoming payments

You can view all incoming payments for the displayed invoice in the invoice information system.

The information system can be called up with CTRL+I or via the special menu.

View incoming payments

All payment flows for the invoice are displayed in the payment list.

Delete incoming payments

You can delete all incoming payments for the displayed invoice using the action menu of the invoice.

Delete Incoming Payments for Invoice

This function deletes all payments, including partial payments, for the displayed invoice.

You can use the information system for invoices to display the incoming payments that have already been saved.

Statement of account

Via the quick start bar under Master data; you will find the item Addresses. You can print or display a bank statement with all open invoices for each customer displayed using the Print menu. The account statement contains all overdue and open items for this customer, including the dunning text.

Via the "View" menu you can also display the "Quick Info". Here you will find a "Credit Line" section for each customer, which provides an overview of the most important key data:

  • The credit line granted, if deposited
  • Balance of all outstanding invoices
  • Value of delivery notes not yet invoiced
  • the resulting residual loan
  • and the value of open and recorded orders

Statement of account

Dunning system

You print dunning notices in the Open Items in Order Management section. On the one hand, you can enter the payments already received and on the other hand, you can output the reminders via the Print menu option. Two print forms are offered. These are Dunning Collected and Dunning Individual/Hits. Both forms print the reminders and take dunning texts, charges and interest on arrears defined in the settings into account if necessary. At the end of the printout, the system asks whether the printout was correct and if this is confirmed, the dunning levels are raised.

Printing Dunning Notices

Collected dunning notices

The collective dunning notices print all customers who have one or more overdue items. This mode works fully automatically.

Reminders Single/Hits

In the case of reminders for individual items or hits, reminders are only printed for the customers that are listed in the display. You can therefore only print a single dunning notice for an invoice by searching for the invoice number, or dun all open items for a customer by searching for the customer.